Privacy Policy

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This Privacy Policy describes how Nectar & Nosh (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.nectarnosh.com.au (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Collection of personal information
When you use our Services, we collect personal information from you to fulfil the request or order. We share this information with GoDaddy, our online store hosting provider, so that they can provide website services to us. We collect information including your:

• Name
• Email address
• Phone number
• Recipient’s phone number
• Billing and shipping address
• Details relating to the purchase

Information we obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• companies who support our Site and Services, such as GoDaddy.
• our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfil your order
• when you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. 

Information collected through cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. We automatically collect certain information about your interaction with our website including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with our services.

Disclosure (sharing) 

This website is hosted by GoDaddy. GoDaddy collects personal data when you visit this website, including:

• Information about your browser, network and device Web pages you visited prior to coming to this website Your IP address
• GoDaddy may need the data to run this website, and to protect and improve its platform and services.

Emails regarding orders and accounts

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

• You’ve made a purchase
• Your order has shipped
• There are items in an abandoned cart

We share your contact information with GoDaddy, our website hosting provider, so they can send these emails to you on our behalf. It’s not possible to unsubscribe from these messages.

How We Use Your Personal Information

Providing Products and Services:  we use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges.

Marketing and Advertising:  we use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention:  we use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you:  we use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Rights and choices 

You have the right to:

• request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• request that we correct inaccurate personal information we maintain about you.
• receive a copy of the personal information we hold about you.

Complaints 

If you have complaints about how we process your personal information, please contact us using the contact details provided below or visit our contact us page.

Contact details 

Should you have any questions about our Privacy Policy, please email info@nectarnosh.com.au or visit our contact us page for further options to get in touch.